elon Casino's Privacy Policy

Types of Information Collected

elon collects two types of information — information provided directly by the user and information collected automatically.

Information provided directly:

• Full name, date of birth, and national ID details (for verification purposes)
• Mobile number and email address
• Mobile banking numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Password (stored in encrypted form — never kept as plain text)
• Messages and attachments submitted during support or complaints

Information collected automatically:

• IP address and device type
• Browser version and operating system
• Time of site access, time spent, and pages visited
• Session information via cookies and similar tracking technologies

Purpose of Data Collection

elon uses collected information only for defined purposes. No information is shared unnecessarily or with third parties without authorisation.

• Account management: For registration, identity verification, and account security.
• Financial transactions: To process deposits and withdrawals and to prevent fraudulent activity.
• Service improvement: To analyse game preferences and usage patterns in order to improve our services.
• Promotional communications: To inform you about bonus offers and updates — only with your consent.
• Legal obligations: To comply with applicable laws and to resolve disputes.
• Technical support: To ensure site functionality and resolve technical issues.

Data Storage and Security

elon applies industry-standard security measures to keep your personal information safe. All sensitive data is transmitted via SSL encryption.

• Encryption: All sensitive data is stored using AES-256 encryption.
• Access control: Only authorised staff can access data on a need-to-know basis.
• Security audits: Regular security reviews are conducted.
• Password protection: Passwords are never stored as plain text — a one-way hashing process is used.

The retention period for data depends on legal requirements and the nature of the service. Certain data may be retained for a specified period after account closure for legal reasons.

Sharing Information with Third Parties

elon does not sell your personal information. However, limited information may be shared with third parties in specific circumstances as part of operating the service:

• Payment processors: Minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, or Upay.
• Game providers: Required session information for running games from Pragmatic Play, Evolution, or other software studios.
• Legal authorities: As part of a court order or valid legal process.
• Technical partners: Trusted service providers involved in the technical maintenance of the site.

Before sharing information with any third party, we ensure they are bound to meet our privacy standards.

Cookies and Tracking Technologies

elon's website uses cookies — small text files stored in your browser that improve your experience on the site.

Types of cookies used:

• Essential cookies: To maintain login sessions and security — disabling these will prevent the site from working properly.
• Functional cookies: To remember language preferences and other settings.
• Analytical cookies: To understand which pages are used most — all data is aggregated and anonymised.

You can reject cookies by changing your browser settings, though some site features may be reduced as a result.

User Rights

As an elon user, you have the following rights over your own information:

• Right of access: The right to request what information is held about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances — though some data may be required to be retained for legal or contractual reasons.
• Right to object: The right to opt out of marketing communications.
• Right to portability: The right to receive a copy of your data in a machine-readable format.

To exercise these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email. Under the Responsible Gaming Policy, you can also apply limits to your account or temporarily suspend it if you wish.

Protection of Minors

All elon services are strictly for users aged 21 and above. We do not knowingly collect information from minors.

Age verification is mandatory at registration. If a user is subsequently found to be under 21, the relevant account is immediately closed and the information is deleted.

If you suspect that a minor is using elon, please notify our support team immediately.

International Data Transfers

As elon is an international service, your information may sometimes be processed on servers outside your country. Wherever data is processed, we ensure that the protection standards set out in this privacy policy are maintained.

Applicable data protection agreements and standards are followed for international transfers, so your information remains secure at all times.

Changes to This Policy

elon reserves the right to update this privacy policy when necessary. For significant changes, we send a notification to the registered email address or post a clear notice on the site.

Continuing to use the site after any changes means you agree to the updated policy. We recommend checking this page regularly.

If you have any questions about any part of this policy, read our Frequently Asked Questions or contact the support team directly.